Overview: A Career Serving Those Who Served
The Department of Veterans Affairs (VA) is currently accepting applications for a Legal Administrative Specialist (Fiduciary Call Center) position – a 100% remote opportunity that allows you to serve veterans and their families from anywhere in the United States. This position offers not just a job, but a meaningful career helping those who have served our nation.
Key Details at a Glance:
- Salary Range: $61,722 – $80,243 per year
- Grade Level: GS-9
- Location: Anywhere in the U.S. (100% Remote)
- Application Deadline: February 9, 2026
- Position Type: Full-time, Permanent
- Special Note: This position is ONLY open to current and former VA employees eligible for CTAP (Career Transition Assistance Program)
Apply Here: USAJOBS Announcement #339-26-LMP-12877320-NBU
Understanding the Role: What You’ll Do Every Day
As a Legal Administrative Specialist in the Fiduciary Call Center (FCC), you’ll serve as a vital link between the VA and the people it serves. The FCC was established to centralize VA’s fiduciary contact activity, ensuring consistency and quality in customer service.
Primary Responsibilities
Your day-to-day work will involve:
Customer Counseling and Support: You’ll counsel veterans, their dependents, survivors, fiduciaries, and representatives regarding fiduciary determinations. This means explaining complex legal and administrative processes in ways that people from diverse backgrounds can understand.
Information Security and Verification: Following strict identification protocols is crucial. You’ll verify identities before releasing any information or taking action – protecting veterans’ sensitive data and ensuring compliance with privacy regulations.
Research and Problem-Solving: Every case is unique. You’ll research issues, make referrals, transfer cases to appropriate offices, and coordinate with other federal or state agencies as needed to resolve veterans’ concerns.
Benefits Guidance: You’ll help fiduciaries understand how to apply for various benefits and connect people seeking social services with appropriate nonprofit or government organizations.
Payment and Administrative Actions: You’ll have the authority to resolve payment problems, resume awards, and update fiduciary addresses – directly impacting veterans’ financial well-being.
Crisis Management: Some calls require immediate attention. You’ll handle crisis interactions according to established guidelines, which may include referring callers to the Veterans Crisis Line or coordinating with emergency services.
Fraud Prevention: You’ll play an important role in identifying potentially fraudulent activities and referring incidents for review and action.
Claims Processing Support: You’ll secure potential claim effective dates by initiating intent-to-file actions and completing application activities for basic VA benefits inquiries.
Escalation and Referral: You’ll identify situations requiring higher-level attention – whether they have public affairs implications or are particularly complex – and refer them appropriately.
Work Schedule and Environment
Flexibility and Remote Work
This position offers an excellent work-life balance:
- Work Schedule: Monday through Friday, between 6:00 AM and 6:30 PM (actual schedule to be determined)
- Compressed/Flexible Schedule: Available
- 100% Remote: Work from anywhere in the United States
- No Relocation Required: No moving expenses, no need to relocate
Physical Requirements
The work is mostly sedentary, making it accessible for many individuals:
- Extensive computer and telephone headset use
- Talking for extended periods (may occasionally strain vocal cords)
- Some walking, standing, and carrying of light items
- No special physical demands beyond typical office work
Who Can Apply: CTAP Eligibility Requirements
This position is exclusively for individuals eligible under the Career Transition Assistance Program (CTAP). To qualify, you must:
- Be a current or former Department of Veterans Affairs employee
- Have been displaced and eligible for priority consideration under CTAP
- Have held a position at grade level GS-9 or higher upon Reduction in Force
- Submit appropriate CTAP documentation
- Be found “well-qualified” with a final rating of 85 or more (before veterans preference points)
Required CTAP Documentation:
- Official notice from VA supporting your CTAP eligibility
- Most recent appointment SF-50
- SF-50 reflecting when you entered your highest grade and step
- Copy of your most recent Annual Performance Appraisal
For more information about CTAP eligibility, visit the OPM CTAP Information Page.
Qualifications: Do You Meet the Requirements?
Basic Requirements
- U.S. Citizenship: Required
- Selective Service: Males born after December 31, 1959 must be registered
- Background Investigation: Subject to security clearance process
- Probationary Period: 1-year probationary or 2-year trial period required
Professional Qualifications (GS-09 Level)
You can qualify in one of three ways:
Option 1: Specialized Experience One year of specialized experience equivalent to GS-07 level, including:
- Explaining legal provisions to diverse audiences
- Reconciling discrepancies in benefit processing
- Resolving issues related to benefits (obtaining benefits, payments, payment interruptions, etc.)
- Working with people from various backgrounds
Option 2: Education
- Master’s degree or equivalent graduate degree, OR
- 2 full years of progressively higher-level graduate education leading to such a degree, OR
- LL.B. or J.D. degree (if related to the position)
Option 3: Combination Combine education and experience to meet 100% of requirements. For example, six months of qualifying experience plus relevant graduate coursework.
Key Competencies
You’ll be evaluated on:
- Attention to Detail
- Customer Service Excellence
- Decision Making
- Flexibility and Adaptability
- Integrity and Honesty
- Interpersonal Skills
- Learning Ability
- Reading Comprehension
- Reasoning Skills
- Self-Management
- Stress Tolerance
- Teamwork
- Computer Skills
- Technical Credibility
- Communications
Compensation and Benefits
Salary
The position offers $61,722 to $80,243 per year (GS-9 scale). Your actual salary will depend on your qualifications and location. Visit the OPM Salary Tables to view salary for your specific location.
Federal Benefits Package
As a federal employee, you’ll receive a comprehensive benefits package:
- Health Insurance: Access to Federal Employees Health Benefits (FEHB) program
- Retirement: Federal Employees Retirement System (FERS) with matching contributions
- Thrift Savings Plan: 401(k)-style retirement savings with government matching
- Life Insurance: Federal Employees Group Life Insurance (FEGLI)
- Paid Time Off: Annual leave, sick leave, and federal holidays
- Professional Development: Training and advancement opportunities
- Work-Life Balance: Flexible schedule options
Visit USA.gov Federal Benefits for detailed information.
How to Apply: Step-by-Step Application Process
Important New Requirement: Two-Page Resume Limit
As of September 27, 2025, federal agencies only accept resumes up to two pages in length. Resumes exceeding two pages will result in ineligibility.
Resume Requirements
Your resume must include:
Contact Information:
- Full name
- Email address
- Phone number
Work Experience (for each position):
- Job title and employer (include series and grade for federal positions)
- Start and end dates (month/year format: 05/2019-08/2022)
- Hours worked per week
- Detailed descriptions aligned with job announcement requirements
Education:
- Institution name
- Completion date
- Degree type
- GPA (if applicable)
Optional but Helpful:
- Current security clearance
- Job-related training
- Language skills
- Professional affiliations
- Relevant publications
Application Steps
- Prepare Your Documents:
- Two-page resume (PDF recommended)
- Current SF-50 forms
- CTAP eligibility notice
- Recent performance appraisal
- Transcripts (if using education to qualify)
- Apply Online: Click the “Apply Online” button at USAJOBS.gov
- Complete the Questionnaire: Answer all questions in the application
- Upload Documents: Attach all required supporting documentation
- Submit by Deadline: Submit before 11:59 PM ET on February 9, 2026
- Complete USA Hire Assessments: You’ll receive an email notification with a unique assessment link. Set aside approximately 3 hours, though most applicants finish sooner.
Tips for a Strong Two-Page Resume
- Prioritize: Focus on most relevant and recent experience
- Be Concise: Use results-focused language
- Align Language: Mirror terminology from the job announcement
- Demonstrate Skills: Show competencies through examples
- Remove Outdated Info: Eliminate unrelated or old experience
- Use USAJOBS Builder: Helps format correctly
Recommended Formatting:
- Font: Lato, Calibri, Arial, or Helvetica
- Font size: 14-point for headers, 10-point for body text
- Margins: 0.5 inches
- Format: PDF (maintains formatting)
- File size: Maximum 5MB
What Happens After You Apply
Timeline and Process
- Confirmation: You’ll receive an email confirmation immediately after submitting
- Application Review: HR reviews all applications to verify qualifications and eligibility
- Referral Certificate: Qualified candidates are placed on a referral list
- Email Notification: You’ll receive status updates via email
- Interview: Referred applicants may be contacted directly by the hiring office
- Final Decision: All referred applicants receive notification once a selection is made
You can track your application status at any time through your USAJOBS account.
Why This Position Matters
This isn’t just a job – it’s an opportunity to make a real difference in the lives of veterans and their families. Every call you answer, every problem you solve, and every benefit you help secure directly impacts someone who has served our nation.
Veterans who become fiduciaries need guidance navigating complex legal and administrative processes. Your expertise will help them access the benefits they’ve earned and deserve. You’ll be part of a team dedicated to serving those who served.
Agency Contact Information
Questions? Contact the Denver Regional Office Servicing Team:
- Email: vbadenhrcdenver@va.gov
- Address: Denver Regional Benefit Office, 155 Van Gordon St, Lakewood, CO 80228
Take Action Today
The application window is short – closing on February 9, 2026. If you’re eligible for CTAP and meet the qualifications, don’t miss this opportunity to join a meaningful mission while enjoying the flexibility of remote work.
Ready to apply? Visit the official announcement: USAJOBS Announcement #339-26-LMP-12877320-NBU
The Department of Veterans Affairs is an Equal Opportunity Employer. It is VA policy to not deny employment to those who have faced financial hardships or periods of unemployment. The federal hiring process is designed to be fair and transparent.
Application Deadline: February 9, 2026, 11:59 PM ET